To benefit from the services of, we invite you to discover the General Conditions of Use, Sale and Delivery, described below.

Any Internet user can read these Conditions on These conditions are subject to change. The applicable conditions will be those in force on the site at the time of placing your order.

1. Our offers

Our exact identification is as follows:

HAGERTY SA - Promenade-Noire 1 - 2000 Neuchâtel, Switzerland.

Our offers cover all the products marketed, referred to here as products. They are limited to the countries listed in the list of shipping addresses that you can consult at any time. We commit ourselves to bring all the care in use in the profession for the implementation of the service offered to the customer.

2. Your order and its validation

You declare that you are at least 18 years of age and have the legal capacity or parental permission to place an order on the site. All orders placed on the site must correspond to the normal needs of a household.

You place your order on the Internet: To be accepted, your order will have to carry all indications useful for its treatment. reserves the right not to follow up an order from a customer with whom it has been previously noted difficulties such as undue exercise of the right of withdrawal, payment incident, etc.

You declare that you have read and accepted these Conditions by clicking on the specific button before placing your order. The validation of your order is therefore the acceptance of these Conditions. The automatic registration systems of are considered as proof of the nature and content of the Convention and its date. Consequently, the data recorded by constitute proof of the agreement between and its customers. The data recorded by the secure payment system constitute proof of financial transactions. After placing your order, you will receive a bank e-mail and a commercial e-mail confirming your order.

3. Our Prices

Your products will be invoiced to you at the rates in force at the time of placing the order.

Prices are indicated in Euros, inclusive of all taxes, excluding shipping costs, which are specified in our offers and invoiced in addition.

In the case of a delivery to a foreign country which is not a member of the European Community, the prices are shown exclusive of tax. For any delivery outside metropolitan France, you are considered as the importer of the purchased products. Customs duties or import duties and taxes specific to the States of destination may be required by the tax authorities of the said countries. These rights and sums do not fall under the jurisdiction of, they will be at your expense.

For more information, contact your local authorities. All orders, whatever their origin, are payable in Euros. The articles remain the property of until full payment of the price.

4. Availability of Products

Our offers are offered within the limits of available stocks.

For items not stored by, our offers are subject to availability from our suppliers. The information on availability is displayed in the article sheet of the product, it comes from our suppliers and errors or modifications are therefore beyond our control.

In case of unavailability beyond 30 days of an item ordered and paid for, you will be informed by email. The cancellation of the order of this product and its refund will then be made, the rest of your order remains firm and definitive.

The displayed availability refers to a single order.

5. Your payment

Payment of your purchases is made by PayPal at the time of ordering. Your payment order is irrevocable.

6. Securing transmitted bank orders and information is the subject of a security system. We have adopted the SSL encryption process that offers maximum confidentiality of data transmitted over the Internet. This process is reinforced by internal and external security systems protecting sensitive data. This is how your credit card details will only be known to our partner PAYPAL.

7. Personal information undertakes not to disclose to third parties the information you provide. This information is confidential and will only be used by ‘s internal services to process your order and to ensure a good personalization of the services offered.

However, if you access via hypertext links from other partner sites, some data concerning you may be communicated to these sites, with the exception of banking data. The information collected by is for identification purposes only and is considered as personal data and protected by the French Data Protection Act of 6 January 1978. You therefore have the right to access and rectify your personal data.

Cookies: The user is informed that when he/she visits the site, cookies may be automatically installed on his/her equipment and stored temporarily or not in memory or on his/her hard disk. They can be disabled in the tools tab of the web browser. The use of these cookies is intended to facilitate navigation and anonymous analysis of audience usage in order to continuously improve the site and the quality of service expected. The user therefore acknowledges having been informed of this practice and authorizes to use it.

8. Delivery

The articles are shipped to the delivery address you have indicated by filling in the fields to be filled out when you order.

The indicated delivery times are estimations; and correspond to the processing and delivery times. Under no circumstances they can be binding, but in case of unusual delay, an e-mail will be sent to you.

If the articles of the same order are available on different dates, the delivery period announced will be the longest. reserves the right, however, to split its deliveries in such a way as to ensure the best service. Only the transport and shipping costs will be charged.


For any order of less than 49 €, the transport cost is added. This amount depends on the delivery zone.

We will provide you as soon as possible with a link that will allow you to track the delivery of your package online.

Shipping costs include packaging, handling and postage. They can contain a fixed part and a variable part depending on the price or weight of your order. We advise you to group your purchases into a single order. We cannot group two distinct orders and you will have to pay shipping charges for each of them. Your package is shipped at your own risk, special care is taken to the package containing fragile products.

Packages are oversized and protected.

9. Your right of withdrawal

You benefit from a delay of 8 days (eight) as from the reception of your order to return an article which would not suit you. The return costs will then be at your expense. The price of the purchased item will be refunded. These returns must be made to:

Voie du Futur Parc d'Affaires des Portes
27100 VAL DE REUIL, France

Items returned incomplete, damaged or soiled by the customer will not be taken back.

We also undertake to replace or refund you if necessary any defective or non-compliant items that are not in accordance with your order and will be returned to us within 8 days with a detailed explanation of the reasons for the return on the order form.

No cash on delivery will be accepted.

10. Accountability

The articles offered on the site comply with the French legislation in force. cannot be held responsible for non-compliance with the legislation of the country where the articles are delivered. It is your responsibility to check with your local authorities to ensure that the article complies with the rules and laws in force.

Hypertext links may lead to sites other than, which disclaims any responsibility if the content of these sites contravenes the laws and regulations in force.

Illustrations and photographs are not contractual. cannot be held responsible for the non-performance of a contract of sale in case of stock shortage, exhaustion of the article, disruption or strike of postal services, the company ensuring the transport of goods and telecommunications as in case of flood, fire, natural disaster. will not incur any liability for any indirect damages because of these terms and conditions such as business interruption, loss of profits, loss of luck, damages or expenses.

11. Intellectual property rights

All the elements of this site (texts, images, sound recordings, databases, architecture) are the property of or the rightful owner of the reproduction on this medium.

Bibliographic records are provided by suppliers or produced by Any reproduction of elements of this site without the permission of their owner is strictly prohibited. However, please do not hesitate to contact us for authorization.

12. Applicable duty

Any dispute must be brought exclusively before the Tribunal Régional du Littoral et du Val-de-Travers, 2000 Neuchâtel, Switzerland.

13. Our Customer Relations Department

For any information or questions, our Customer Relations Department is at your disposal by email at the following address: